Japanese Heron Poly-cotton Kimono

Yes, as long as your order is not “in process” you can change your order.

And also, it is absolutely possible to cancel your order! However, if the order is already in preparation, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at [email protected]: our team will do its utmost to meet your needs!

We are only able to accept a return in the case of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to [email protected] along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it. Please refer to our shipping & return policy for more information

All our textiles come with a size guide to avoid this kind of inconvenience for our friendly customers. Our team has taken care to measure each item and to add the corresponding comment in each description. From that moment on, the buyer assumes full responsibility for products that are too small/large. Nevertheless, we know that the purchase of such an item can cause great frustration.

Do not hesitate to contact our customer support by email at [email protected]: we will do our best to satisfy you (by offering a possible compensation, for example).